Last updated: October 28, 2026
At Luxe Maison Scents & Decor, we take great care in packaging and delivering your luxury items safely to your doorstep. Please review our shipping policies below to understand processing times, delivery options, and shipping charges.
1. Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive an order confirmation email immediately after placing your order, followed by a shipping notification with tracking information once your package is dispatched.
- Orders placed before 12:00 PM (GMT) on business days are typically processed the same day.
- Orders placed after 12:00 PM or on weekends/holidays will be processed the next business day.
- Custom or personalised orders may require an additional 2–5 business days for preparation.
2. Domestic Shipping (Within Ghana)
We partner with trusted local courier services to ensure your Luxe Maison products arrive safely:
- Standard Delivery (Accra): 1–2 business days
- Standard Delivery (Other Regions): 3–7 business days
- Express Delivery (Accra): Same-day or next-day delivery
- Free Shipping: Available on qualifying orders within Accra
Delivery fees are calculated at checkout based on your location and selected delivery speed.
3. International Shipping
We ship to select countries worldwide. International delivery timelines and fees vary by destination:
- West Africa (Nigeria, Togo, etc.): 5–10 business days
- Rest of Africa: 7–14 business days
- Europe & North America: 10–21 business days
- Rest of World: 14–28 business days
International shipping fees are calculated at checkout. Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer and are not included in the shipping fee.
4. Packaging & Product Safety
Your luxury items deserve premium care during transit:
- All candles are individually wrapped in protective bubble wrap and tissue paper.
- Gel candles receive extra cushioning to prevent damage to decorative elements.
- Gift sets are packaged in our signature Luxe Maison gift boxes with ribbon detailing.
- Fragile items are packed with foam inserts and clearly labelled.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email and/or SMS. You can track your delivery through:
- The tracking link in your shipping confirmation email
- Your account dashboard under "Order History"
- Contacting us directly via email or WhatsApp
6. Delivery Issues
If you experience any issues with your delivery, please contact us within 48 hours:
- Damaged Package: Take photos of the damage and contact us immediately. We will arrange a replacement or full refund.
- Missing Items: Contact us with your order number and we will resolve it promptly.
- Failed Delivery: Our courier will attempt redelivery or hold the package for collection.
- Wrong Address: Please ensure your shipping address is correct at checkout. Luxe Maison is not responsible for orders shipped to an incorrect address provided by the customer.
7. Contact Us
For any shipping-related questions or concerns, reach out to us:
- Email: [email protected]
- Instagram: @luxemaisonbycary_
- TikTok: @priscaryiscoming